Dashboard/Disputes
Disputes
Manage customer disputes and support tickets
SLA: < 2h response via WhatsApp
Total Disputes
8
Open
2
In Progress
2
Resolved
2
Disputes
8| Ticket # | Customer | Order # | Category | Subject | Priority | Status | Created | Actions |
|---|---|---|---|---|---|---|---|---|
| TKT-2026-001 | Kadiatou Traore | ORD-2026-0087 | Late Delivery | Livraison tres en retard | High | OpenSLA Breached | Mar 24, 2026 | |
| TKT-2026-002 | Cheikh Diop | ORD-2026-0092 | Missing Items | Articles manquants dans la commande | Medium | In Progress | Mar 23, 2026 | |
| TKT-2026-003 | Moussa Konate | ORD-2026-0101 | Quality Issue | Produit avarie recu | Urgent | Awaiting Customer | Mar 22, 2026 | |
| TKT-2026-004 | Ibrahima Camara | ORD-2026-0115 | Wrong Items | Mauvaise commande recue | High | Resolved | Mar 21, 2026 | |
| TKT-2026-005 | Mariam Coulibaly | ORD-2026-0128 | Overcharge | Double facturation | Urgent | In Progress | Mar 20, 2026 | |
| TKT-2026-006 | Aminata Diallo | ORD-2026-0134 | Driver Issue | Comportement du livreur | Medium | Resolved | Mar 19, 2026 | |
| TKT-2026-007 | Oumar Sy | ORD-2026-0145 | Refund Request | Commande annulee mais facturee | Low | Closed | Mar 17, 2026 | |
| TKT-2026-008 | Abdoulaye Ba | ORD-2026-0156 | Missing Items | Sauce oubliee | Low | OpenSLA Breached | Mar 24, 2026 |